RIGHT TO WITHDRAWAL

As a customer, you have the right to withdraw from your purchase within 30 days without giving any reason, in accordance with the Act on Distance Contracts and Contracts Away from Business Premises (SFS 2005:59).

The withdrawal period is 30 days from the day you receive your product. To exercise your right of withdrawal, you must clearly notify us via email before the withdrawal period has expired. Products must be returned in unused condition and, when possible, in their original packaging.

Please note that you are responsible for all return shipping costs, unless otherwise agreed. 
If you choose to return only part of your order, we do not refund the original shipping cost.

Once we have received your returned item(s), we will process your refund within 14 days. If the entire order is returned, we will refund what you paid for the product(s) and the original standard shipping cost (excluding any additional costs for chosen premium delivery methods). Scandinavian Settler may, however, wait to issue the refund until the goods have been returned or until proof of return has been provided.

Customers who are companies or other legal entities are not offered a right of withdrawal.

The customer is responsible for any diminished value of the goods resulting from handling beyond what is necessary to determine their nature, characteristics, and function.

If you wish to exercise your right of withdrawal, please email us at info@scandinaviansettler.com before the withdrawal period expires. The goods must be returned without undue delay and no later than 14 days after notifying us of your decision to withdraw. The withdrawal period is considered observed if the goods are sent back before the 14-day period has expired.

COMPLAINT

Customers always have a three-year warranty period for any original defects on the products from the date of receipt of the product. Customers who wish to claim defects in the product should contact Scandinavian Settler as soon as possible after the defect is discovered, but no later than 30 days. The Customer must inspect the products when they are received and any damage to the packaging must be reported directly to the driver.

If delivered products are defective, Scandinavian Settler applies the applicable consumer legislation. A Customer who is not satisfied with his/her goods due to obvious material or manufacturing defects, including damages incurred during transport, must inform Scandinavian Settler as soon as possible by email (info@scandinaviansettler.com).

Scandinavian Settler offers the possibility of a price reduction in the event of a complaint, in the first instance if redelivery is considered too costly in view of the nature of the defect. In the event that the Customer needs to return a defective product to Scandinavian Settler, Scandinavian Settler will communicate instructions for this to the Customer and provide a return slip. If Scandinavian Settler has to refund all or part of the purchase amount, this will be done without undue delay after the complaint has been accepted, but at the latest within 14 days.

GUARANTEE

Our products are made of high-quality materials. However, it is possible that products may have a material or manufacturing defect. It is of utmost importance for us to receive feedback on defective products as soon as possible so that we can take further action. For warranty cases, please contact the point of purchase, within 30 days of discovery. And show your receipt for the warranty to be valid.